Shipping Policy

Last Updated: 2025/2/1

At 12loriel, we are committed to delivering your jewelry safely and on time. This Shipping Policy outlines important details about our shipping methods, timeframes, and costs.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.
You will receive a notification once your order has been shipped.

Shipping Methods & Delivery Times

We partner with reliable carriers to ensure safe and timely delivery.
Estimated delivery times may vary depending on your location:
- Domestic orders: 3–7 business days
- International orders: 7–15 business days
Please note that delays may occur due to customs clearance, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order value.
Occasionally, we may offer free shipping promotions. These will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Customs & Duties

For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These fees are the responsibility of the customer. 12loriel is not responsible for delays or charges caused by customs.

Lost or Damaged Packages

12loriel is not liable for packages lost or damaged in transit. However, we will do our best to assist you in resolving the issue with the carrier.
If your package arrives damaged, please contact us immediately at support@12loriel.com with photos of the package and product.

Contact Us

For any questions related to shipping, please reach out to us:
📩 support@12loriel.com